Skills

 

·         Able to be flexible and adapt quickly to changing priorities

·         Able to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations

·         Able to speak effectively present information and respond to questions from Project Manager, CIO and development team

·         Able to work in a collaborative environment

·         Able to work independently and complete tasks on time and with accuracy

·         Able to write reports and business correspondence

·         Able to write technical manuals and user manuals for software applications

·         Authoring tools used-Information Mapping.

·         Create, apply, and revise templates as necessary

·         Customer Service, Training and Support

·         Delivered work product to the Technical Architects that was used to design software.

·         Developed documentation for networking environment. Experience with Windows NT, Windows XP, Novel, UNIX and Linux.

·         Documented applications utilizing following technologies: SQL, VB, ASP, HTML, JAVA, Java Scripting, Oracle Forms, and Oracle Reports.

·         Edit/proofread business documents and system use cases.

·         Excellent analytical and problem-solving skills

·         Excellent oral and written communicator

·         Expert in many industry-standard development tools and understand industry initiatives such as content management, single sourcing, xml, controlled English

·         Guide the work of other project contributors, oversee the completion of and coordination of all deliverables

·         Implementation and Conversion Management

·         Information Architecture

·         Information Mapping

·         Interview subject-matter experts, attend project meetings, manage project hours, and recommend documentation improvements

·         Learn quickly when facing new problems, open to change and analyze both successes and failures in order to always improve

·         Modify the Rational Unified Process to fit the needs and culture of the organization, and still maintain the core processes and functionality.

·         Participate as a leader of design and development of documentation presentation and distribution systems

·         Produce clear and concise documentation for proprietary, web-based, database-driven mission critical applications

·         Protect intellectual property during development and dissemination of documentation

·         Provide specific input to the Project Manager, Business Analysts and Technical Architects in regard to project direction/approach, deliverables, timelines, and resource needs, etc. Helped to facilitate clear channels of communications between all business entities and IT.

·         Published and maintained quality to end user information for Service Level Agreements, Methods of Procedures, User Guides, and Training Manuals. Researched all project needs and implemented them into standard documentation. Transferred Word documents into Adobe and HTML files and uploaded to web.

·         Responsible for developing documentation and manuals throughout the software development lifecycle. Gathered information by interviewing various audiences such as programmers, analyst, technical support staff, project managers, IT security staff, end users, etc. and developed system documentation, user documentation, and standard operating procedures using Microsoft Word, Excel, Microsoft Power Point, Microsoft Project, Visio, Paint Shop Pro, and Adobe Products.

·         Responsible for producing and maintaining quality of end user information, including writing and maintaining web-based help files and support documentation by using RoboHelp and RoboInfo Publisher. Created and maintained online training manuals and courses by using IntraLearn Software. Worked within the project team to extract product information from technical specifications. Ensuring all materials needed was accessible and up to date.

·         Retrieve, organize, analyze and synthesize complex subject matter and transforms it into easy-to-understand information for specific audiences

·         Solid Presentation and Public Speaking Skills

·         Strategic Planning and Product Roadmap

·         Team Leadership and Management

·         User Experience and Interface

·         Write, edit and revise documentation for all stages of the software development lifecycle